Ocean Sales Delivery, Returns and Refunds

Delivery Methods, Standards and Dates

Ocean Sales Group Ltd. uses FedEx, UPS, and USPS for shipments within the Contiguous USA. Signature verification of delivery may be required for high-ticket items. Our expedited service methods provide an estimated arrival of 3-12 business days (for most locations) from the date of dispatch. Ocean Sales Ltd. endeavors to fulfill online orders within 1-3 business days of receipt. 

Free Shipping Offers: Free shipping applies to shipping within the Contiguous USA, but does not include the District of Columbia. Shipping will be processed via UPS, FedEx, or USPS. Free shipping automatically applies to purchases over USD$65 before tax. Orders will be shipped, upon receipt of a complete paid order, within an estimated 2-4 business days. 

Return/Refund Policy: All Ocean Sales Ltd. products which have been purchased online have a 30-day risk-free trial period.  Within 30 days of purchase, the product may be returned, with your receipt, for a full refund of the purchase price. Purchasers shall incur the cost for shipping the item(s) to our office(s). Any questions or concerns regarding our products should be directed to our toll-free line, 1-800-668-1966 or by emailing us.

Our Address, Telephone Numbers & Hours of Operation

USA

TF Customer Service 1-800-668-1966

Mon-Thur 7:30am-4pm PST and Friday 7:30am-3pm PST

Closed weekends & holidays

Suite 6, 715 78th Ave SW, Tumwater, WA 98501

(office not open to the public, for mailing only)

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Head Office

TF 1-800-668-1966

Mon-Thur 8:30am-5pm MT and Friday 8:30am-4pm MT

Closed weekends & holidays

176 Country Hills Lndg NW Calgary, AB Canada T3K 5P3

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