I purchased these items at the Toronto home show. I asked about the containers staining and was told they do not. The first time using them the containers and lids stained. Also the first time I put them in the dishwasher the lids warped and now the containers are harder to collapse. I have reached out by email and not received any response.
Hi Aleisha, we appreciate you reaching out to us about your experience, we are sorry you are not happy with our Flat Stacks. We apologize for our delay in responding, our customer service team is small but mighty! Please know you will receive a response today. :)
D
Dee Hamilton
So far so good, but will see how they do when I’ve used them more often.
That’s fantastic Dee! Thanks for leaving us a great review :)
L
Lise Sansoucy
Difficulté avec les couvercles
Depuis quelques temps , tous sont difficiles à fermer et les plus grands ne ferment pas. J’ai les jaunes ,les mauves ,oranges,roses et verts.( en double)Pourrais-je avoir de nouveaux couvercles ?
Bonjour Lise,
Merci pour votre commentaire. Nous sommes désolés que vous ayez un problème avec certains de vos couvercles et serions ravis de vous assister avec le remplacement de ceux-ci. Un membre de notre équipe du service client va vous envoyer un courriel sous peu pour pouvoir vous aider.
Belle semaine à vous!
A
Anna
Issue with lid
Love the product but I am having issues with the lid as well.
Hi Anna - thank you for your review. We are so glad to hear you are loving the product! We would be happy to offer assistance regarding your lid. Please call our office toll-free at 18006681966 or email info@oceansales.ca and customer service would be delighted to help.
M
Mike Tomlinson
Great. But
Theses are fantastic but i found some of the lids wont snap properly. Is it me or my wife being dumd or are other peeps having trouble with the snaps
Hi Mike - thanks for taking the time to leave us a review! To assist you with this, our customer service team will be in touch via email soon with some troubleshooting tips you may find helpful. Thanks again!
I purchased these items at the Toronto home show. I asked about the containers staining and was told they do not. The first time using them the containers and lids stained. Also the first time I put them in the dishwasher the lids warped and now the containers are harder to collapse. I have reached out by email and not received any response.
Hi Aleisha, we appreciate you reaching out to us about your experience, we are sorry you are not happy with our Flat Stacks. We apologize for our delay in responding, our customer service team is small but mighty! Please know you will receive a response today. :)
D
Dee Hamilton
So far so good, but will see how they do when I’ve used them more often.
That’s fantastic Dee! Thanks for leaving us a great review :)
L
Lise Sansoucy
Difficulté avec les couvercles
Depuis quelques temps , tous sont difficiles à fermer et les plus grands ne ferment pas. J’ai les jaunes ,les mauves ,oranges,roses et verts.( en double)Pourrais-je avoir de nouveaux couvercles ?
Bonjour Lise,
Merci pour votre commentaire. Nous sommes désolés que vous ayez un problème avec certains de vos couvercles et serions ravis de vous assister avec le remplacement de ceux-ci. Un membre de notre équipe du service client va vous envoyer un courriel sous peu pour pouvoir vous aider.
Belle semaine à vous!
A
Anna
Issue with lid
Love the product but I am having issues with the lid as well.
Hi Anna - thank you for your review. We are so glad to hear you are loving the product! We would be happy to offer assistance regarding your lid. Please call our office toll-free at 18006681966 or email info@oceansales.ca and customer service would be delighted to help.
M
Mike Tomlinson
Great. But
Theses are fantastic but i found some of the lids wont snap properly. Is it me or my wife being dumd or are other peeps having trouble with the snaps
Hi Mike - thanks for taking the time to leave us a review! To assist you with this, our customer service team will be in touch via email soon with some troubleshooting tips you may find helpful. Thanks again!
