Had steam mop for less than 6 months. Tried to contact their customer service, and no response from anyone. Product is awful, motor failed after only using 4 times. Do not buy any products from this company. $200.00 later, all I have is a broken steam mop. Thank you Smart Living - I hope you have a few less customers!!!
Thank you for taking the time to share your experience with the Steam Mop, we appreciate all feedback and the opportunity to respond to your concerns.
We truly want our customers to be fully satisfied with our products and we offer customer care via our toll-free phone number or email, should the need arise. We are concerned about your experience as we haven’t been able to locate any records of your purchase nor the attempts to reach our customer service team. At this time, we are unable to determine if you purchased your Steam Mop through us or a different authorized vendor. We would like to gather more details to be better able to assist you and have sent an email to you privately to continue our conversation. We hope to hear from you soon!
V
Victoria Neighbors
I love it!
My floors have never been this clean. Even with chronic neck pain my floors are easy to wash. Thank you!!
It always makes us ecstatic when we read reviews like yours, we want to make life easier for our customers through our products! Thank you Victoria for taking the time to share this with us.
P
Paula Gibson
Efficient with no effort
I can't say enough good things about this mop. It does a really nice job on my hardwood floors throughout the house without any effort.
I love the swivel action for the mop head! It is so much easier compared to a bucket of water with detergent and a mop.
Bonus: my kids love using it as well and finally help me cleaning... :)
A
Ashley B.
SO Satisfying!
I bought this mop because I am very sensitive to most cleaning solutions and wanted a way to clean my floors without fumes. This mop has been amazing around my house and I feel good knowing my floors are not only clean but sanitized too. So important these days!!! And I really like the carpet gliding attachment for steaming my area rugs.
L
Loraine Mooney
best clean for my floors
i needed to replace my original that i bought quite a few years ago. It was no longer producing steam. i have had so many different helpers with my floors, it was not always treated well but it always did the job. so now i no longer have help and i could not continue without replacing it. Ocean Sales were super helpful and got me a new one quickly. Ive tried so many mops on my mahogany colored laminate flooring and this is the only mop that does a nice job with so little effort. I clean my whole house with it
Had steam mop for less than 6 months. Tried to contact their customer service, and no response from anyone. Product is awful, motor failed after only using 4 times. Do not buy any products from this company. $200.00 later, all I have is a broken steam mop. Thank you Smart Living - I hope you have a few less customers!!!
Thank you for taking the time to share your experience with the Steam Mop, we appreciate all feedback and the opportunity to respond to your concerns.
We truly want our customers to be fully satisfied with our products and we offer customer care via our toll-free phone number or email, should the need arise. We are concerned about your experience as we haven’t been able to locate any records of your purchase nor the attempts to reach our customer service team. At this time, we are unable to determine if you purchased your Steam Mop through us or a different authorized vendor. We would like to gather more details to be better able to assist you and have sent an email to you privately to continue our conversation. We hope to hear from you soon!
V
Victoria Neighbors
I love it!
My floors have never been this clean. Even with chronic neck pain my floors are easy to wash. Thank you!!
It always makes us ecstatic when we read reviews like yours, we want to make life easier for our customers through our products! Thank you Victoria for taking the time to share this with us.
P
Paula Gibson
Efficient with no effort
I can't say enough good things about this mop. It does a really nice job on my hardwood floors throughout the house without any effort.
I love the swivel action for the mop head! It is so much easier compared to a bucket of water with detergent and a mop.
Bonus: my kids love using it as well and finally help me cleaning... :)
A
Ashley B.
SO Satisfying!
I bought this mop because I am very sensitive to most cleaning solutions and wanted a way to clean my floors without fumes. This mop has been amazing around my house and I feel good knowing my floors are not only clean but sanitized too. So important these days!!! And I really like the carpet gliding attachment for steaming my area rugs.
L
Loraine Mooney
best clean for my floors
i needed to replace my original that i bought quite a few years ago. It was no longer producing steam. i have had so many different helpers with my floors, it was not always treated well but it always did the job. so now i no longer have help and i could not continue without replacing it. Ocean Sales were super helpful and got me a new one quickly. Ive tried so many mops on my mahogany colored laminate flooring and this is the only mop that does a nice job with so little effort. I clean my whole house with it
I was very happy with the iron, it was everything it was advertised, love it. Thank you
This makes us happy! It truly is an exceptional iron, and we hope you enjoy using it. Thank you Karen, for taking time to leave a review, we appreciate it!
