Hello, I bought a Steam mop plus on DEC 14 2021 from Costco Canada and it's still under warranty. I explained my problem at [****] and they told me to send us proof of purchase and we will send you a return label and send us back then we will check and if we fix it then we fix it otherwise we will send you a replacement. But until today no one sent me a return label. Now it looks like this customer has to suffer for more than a month without the product. In that case I am not happy with this product.
S
Sheryl Klutts
Upgraded
My first steamer lasted for years. The handle broke so I bought the newest one. I feel confident that the new one will last a long while.
We appreciate your kind words Sheryl, enjoy using the Steam Mop!
S
Susan Albin
Smart Living Steam mop Plus
Had steam mop for less than 6 months. Tried to contact their customer service, and no response from anyone. Product is awful, motor failed after only using 4 times. Do not buy any products from this company. $200.00 later, all I have is a broken steam mop. Thank you Smart Living - I hope you have a few less customers!!!
Thank you for taking the time to share your experience with the Steam Mop, we appreciate all feedback and the opportunity to respond to your concerns.
We truly want our customers to be fully satisfied with our products and we offer customer care via our toll-free phone number or email, should the need arise. We are concerned about your experience as we haven’t been able to locate any records of your purchase nor the attempts to reach our customer service team. At this time, we are unable to determine if you purchased your Steam Mop through us or a different authorized vendor. We would like to gather more details to be better able to assist you and have sent an email to you privately to continue our conversation. We hope to hear from you soon!
V
Victoria Neighbors
I love it!
My floors have never been this clean. Even with chronic neck pain my floors are easy to wash. Thank you!!
It always makes us ecstatic when we read reviews like yours, we want to make life easier for our customers through our products! Thank you Victoria for taking the time to share this with us.
G
Gloria Tewnion
Steam mopep
Love my mop always worked great today when I plugged it in just making noise like it’s steaming but no steam comes out.seems like the steam parts are plugged any suggestions?
Hi Gloria - Thank you for taking time to leave a comment. We have emailed you some detailed troubleshooting tips that should solve your challenge. Should this troubleshooting for a potential air bubble not work, please reach out to our customer service team so we can assist you further at info@oceansales.ca – or call toll-free 18006681966. We hope this helps and you have a fantastic rest of your day!
Hello, I bought a Steam mop plus on DEC 14 2021 from Costco Canada and it's still under warranty. I explained my problem at [****] and they told me to send us proof of purchase and we will send you a return label and send us back then we will check and if we fix it then we fix it otherwise we will send you a replacement. But until today no one sent me a return label. Now it looks like this customer has to suffer for more than a month without the product. In that case I am not happy with this product.
S
Sheryl Klutts
Upgraded
My first steamer lasted for years. The handle broke so I bought the newest one. I feel confident that the new one will last a long while.
We appreciate your kind words Sheryl, enjoy using the Steam Mop!
S
Susan Albin
Smart Living Steam mop Plus
Had steam mop for less than 6 months. Tried to contact their customer service, and no response from anyone. Product is awful, motor failed after only using 4 times. Do not buy any products from this company. $200.00 later, all I have is a broken steam mop. Thank you Smart Living - I hope you have a few less customers!!!
Thank you for taking the time to share your experience with the Steam Mop, we appreciate all feedback and the opportunity to respond to your concerns.
We truly want our customers to be fully satisfied with our products and we offer customer care via our toll-free phone number or email, should the need arise. We are concerned about your experience as we haven’t been able to locate any records of your purchase nor the attempts to reach our customer service team. At this time, we are unable to determine if you purchased your Steam Mop through us or a different authorized vendor. We would like to gather more details to be better able to assist you and have sent an email to you privately to continue our conversation. We hope to hear from you soon!
V
Victoria Neighbors
I love it!
My floors have never been this clean. Even with chronic neck pain my floors are easy to wash. Thank you!!
It always makes us ecstatic when we read reviews like yours, we want to make life easier for our customers through our products! Thank you Victoria for taking the time to share this with us.
G
Gloria Tewnion
Steam mopep
Love my mop always worked great today when I plugged it in just making noise like it’s steaming but no steam comes out.seems like the steam parts are plugged any suggestions?
Hi Gloria - Thank you for taking time to leave a comment. We have emailed you some detailed troubleshooting tips that should solve your challenge. Should this troubleshooting for a potential air bubble not work, please reach out to our customer service team so we can assist you further at info@oceansales.ca – or call toll-free 18006681966. We hope this helps and you have a fantastic rest of your day!
